Privacy Policy

1 Who We Are

Scott Mayo Pickleball is operated by Scott Mayo, a sole trader based in Newport, South Wales.

Email: scottmayopickleball@gmail.com
Website: scottmayopickleball.com

2 What Data We Collect

Scott Mayo may collect the following personal information:

• Full name
• Phone number
• Email address
• Playing level and coaching preferences

3 How We Collect Your Data

Your data is collected when you:

• Contact Scott Mayo via WhatsApp, email, or social media to enquire about or book a session
• Purchase a coaching package or voucher
• Complete any booking or consent form

4 How We Use Your Data

Your personal data is used only for the following purposes:

• Confirming and managing your coaching bookings
• Communicating with you about your sessions via WhatsApp or email
• Sending session updates, reminders, or relevant coaching information
• Processing payments
• Complying with legal obligations

Your personal data will not be shared with, sold to, or passed on to any third parties without your explicit consent.

5 Legal Basis for Processing

Under UK GDPR, Scott Mayo processes your personal data on the following legal bases:

• Contract: processing is necessary to fulfil your coaching booking
• Legitimate interests: communicating with you about your sessions and coaching progress
• Legal obligation: where required to retain records by law

6 Third Party Processors

Scott Mayo uses WhatsApp as the primary communication platform. WhatsApp is operated by Meta and your messages may be processed outside the UK. Meta operates under appropriate data protection safeguards. Scott Mayo does not control WhatsApp's data practices and encourages you to review WhatsApp's own privacy policy.

7 Photography & Video

Photographs and video footage taken during sessions may be used on the Scott Mayo Pickleball website, Instagram, and other promotional materials. If you do not wish to be included in any photography or video content, please notify Scott Mayo in writing before your session. For participants under 18, written parental or guardian consent is required.

8 Data Retention

Scott Mayo will retain your personal data only for as long as necessary to provide coaching services and comply with legal obligations. Client records are typically retained for a period of 2 years following your last session, after which your data will be securely deleted.

9 Your Rights

Under UK GDPR you have the right to:

• Access the personal data Scott Mayo holds about you
• Correct any inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Withdraw consent at any time by contacting scottmayopickleball@gmail.com
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how your data is handled

To exercise any of these rights please contact Scott Mayo at scottmayopickleball@gmail.com. Scott Mayo will respond within 30 days.

10 Data Security

Scott Mayo takes reasonable steps to protect your personal data from loss, misuse, or unauthorised access. Data is stored securely on password protected devices and communication takes place via encrypted messaging platforms including WhatsApp. In the event of a data breach that affects your personal data, Scott Mayo will notify you within 72 hours where required by law.

11 Cookies

This website does not use tracking cookies or analytics software. No personal data is collected automatically when you visit scottmayopickleball.com.

12 Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated date. Continued use of Scott Mayo's services following any changes constitutes acceptance of the updated policy.

13 Contact

For any questions about this Privacy Policy please contact:

Scott Mayo Pickleball
Email: scottmayopickleball@gmail.com
Website: scottmayopickleball.com