These Terms and Conditions apply to all coaching sessions, packages, and vouchers provided by Scott Mayo Pickleball, operated by Scott Mayo. By booking a session you agree to these terms. Nothing in these terms affects your statutory rights under UK consumer law.
1 Booking & Payment
- All sessions must be paid for in advance unless otherwise agreed in writing with Scott Mayo
- Payment can be made via bank transfer (BACS) or cash
- A booking is only confirmed once payment has been received by Scott Mayo
- Spaces are limited and allocated on a first come, first served basis upon receipt of payment
- WhatsApp messages are accepted as written confirmation for the purposes of these terms
2 Cancellation Policy
- All sessions are non-refundable
- With a minimum of 48 hours' notice, sessions may be rescheduled to an alternative date subject to availability
- Sessions may only be rescheduled once unless otherwise agreed with Scott Mayo
- Cancellations made within 48 hours of the session are non-refundable and non-transferable
- In cases of serious illness or genuine emergency, rescheduling will be considered at Scott Mayo's discretion and may require reasonable evidence
- Vouchers and packages are non-transferable to third parties unless explicitly agreed in advance with Scott Mayo
3 Scott Mayo Cancellation & Force Majeure
- In the event that Scott Mayo needs to cancel a session, clients will be offered a full reschedule or refund
- Scott Mayo will provide as much notice as possible in the event of cancellation
- Scott Mayo accepts no financial liability for losses incurred as a result of cancellation
- In circumstances beyond Scott Mayo's reasonable control, including but not limited to extreme weather, venue closure, illness, or national emergencies, Scott Mayo reserves the right to reschedule sessions without liability
4 Travel & Location
- Sessions within a 10-mile radius of Newport are included in the session price
- Travel beyond a 10 mile radius of Newport will incur a mileage charge of £0.45 per mile based on the total round trip distance
- Where sessions take place at external venues, clients are responsible for booking and covering court fees unless otherwise agreed in advance with Scott Mayo
- Scott Mayo reserves the right to adjust travel charges with reasonable notice
5 Outdoor Sessions and Weather Policy
- Outdoor sessions are subject to weather conditions and may need to be rescheduled at short notice
- A weather decision will be made no later than 2 hours before the session start time
- If a session is cancelled before Scott has set off, the coaching fee will not be charged and the session will be rescheduled
- If Scott has already set off or arrived and the session is cancelled due to weather, the travel charge remains payable and the session will be rescheduled at no additional cost
- Where two back to back sessions are booked and the first runs but the second is rained off, the first session is charged in full, the travel charge remains payable, and the second session will be rescheduled
- Non-weather cancellations require a minimum of 24 hours notice. Cancellations within 24 hours will incur the full session fee
- Rescheduling is always offered as the default remedy rather than a refund
6 Session Validity
- Coaching packages and vouchers must be used within the stated validity period
- Unused sessions after the expiry date will be forfeited unless otherwise agreed in writing with Scott Mayo
- Validity periods will be clearly stated at the time of purchase
- Scott Mayo reserves the right to extend validity periods at their discretion in exceptional circumstances
7 Health, Safety & Safeguarding
- Participants must wear appropriate sportswear and non-marking footwear
- Participants must inform Scott Mayo of any relevant injuries or physical limitations prior to their first session
- Where a participant fails to disclose a relevant medical condition or injury and is subsequently injured, Scott Mayo accepts no liability
- Participation in all sessions is entirely at the individual's own risk
- Scott Mayo Pickleball holds public liability insurance
- Scott Mayo holds a valid DBS (Disclosure and Barring Service) check
8 Under 18s
- Participants under the age of 18 must have written parental or guardian consent prior to participating in any session
- A parent or guardian must remain contactable for the duration of the session
- Scott Mayo holds a valid DBS check and is committed to the safeguarding and welfare of all young participants
- Scott Mayo reserves the right to refuse participation to any under 18 without confirmed parental or guardian consent
- Photography and video of participants under 18 requires explicit written parental or guardian consent
9 Code of Conduct
- All participants are expected to behave respectfully towards Scott Mayo, other participants, and venue staff at all times
- Aggressive, abusive, discriminatory, or disruptive behaviour will not be tolerated
- Scott Mayo reserves the right to end a session immediately and without refund if a participant's behaviour is deemed unacceptable
- Scott Mayo reserves the right to refuse future bookings to any individual who breaches this code of conduct
- Repeated or serious breaches may be reported to relevant authorities where appropriate
10 Photography & Video
- Photographs and video footage may be taken during sessions for use on the Scott Mayo Pickleball website, Instagram, and other promotional materials
- If you do not wish to be photographed or filmed, please notify Scott Mayo in writing before your session
- For participants under the age of 18, written parental or guardian consent is required before any photography or video content is captured or used
- Scott Mayo will always use photography and video content responsibly and with respect for all participants
11 Limitation of Liability
- Scott Mayo accepts no liability for personal injury, loss, or damage to personal property sustained during sessions, except where this results directly from Scott Mayo's proven negligence
- Clients are advised to ensure they have appropriate personal insurance where necessary
- Nothing in these terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under UK law
12 Dispute Resolution
- In the event of a dispute, both parties agree to first attempt to resolve the matter informally by contacting Scott Mayo directly at scottmayopickleball@gmail.com
- If the matter cannot be resolved informally within 14 days, either party may seek further resolution
- These terms are governed by the laws of England and Wales
13 Changes to Terms
- These Terms and Conditions may be updated from time to time
- Clients will be notified of any significant changes
- Continued use of Scott Mayo's coaching services following any changes constitutes acceptance of the updated terms